Terms and Conditions ("Terms")

Last update: August 13, 2023

Version History:

Aug 13 23 - Adding Artifical Intelligence section

Dec 16 22 - Adding User generated content section


Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.freshmuseum.com website and the freshmuseum mobile application (the "Service") operated by VIAVIG UG (haftungsbeschränkt) ("us", "we", „VIAVIG“ or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

User Generated Content in the App ("Guestbook")

Every user of the app can rate this exhibition via a star rating or also with a personal comment. Each user can remain anonymous or enter a name.

All entries will be forwarded to the museum for review and only approved entries will be published. In general, it is up to the museum to decide on the release. Entries may not contain links.
Insults, abuse and all generally offensive content will not be tolerated. The tone in the guestbook should always be polite and characterised by mutual respect.

Users of the app accept that submitted guestbook entries can be published without any time or space restrictions. Criminal content will not be published but reported to the police.

If you have any questions, requests or criticism, please do not hesitate to contact us personally at This email address is being protected from spambots. You need JavaScript enabled to view it..

Use of Articicial Intelligence features
We use different technology partners for our generative AI services. The terms and service in this section specifically reflect the usujng and collaboration with these partners.

Your Content is yours and you retain the Intellectual Property Rights that you have in your Content. This includes both the files you upload to our services and the files you generate using our services. We need your permission if your Intellectual Property Rights restrict our use of your Content. You provide us with this permission through this license.

Your Content and your Inhate belong to you and the related copyrights. If your content is submitted to us and our partners, you grant us the right to use this content for the creation of translations, stories or language files.
The content will be stored and used for learning purposes of the AI models.

Using the generated AI content
With your input you receive AI generated content. You may use this content within the scope of our services. A commercial use of the content outside of our services is not permitted, unless you have explicit permission.
For AI generated content we grant a right of use within this framework, a claim on your part to the copyright of the content does not exist.

Story Ai
When you use our generative AI service, your inputs are transferred to third party servers. You can provide your input to the service ("Prompts") and receive generated and returned outputs based on the inputs ("Outputs"). Input and output are collectively referred to as "content". Please note that generative AI may generate unreliable outputs. You are responsible for Content, including for ensuring that it does not violate any applicable law or these Terms.

Language AI
With Language Ai, translation services are available for automated conversion into other languages.
When you use our translation service, the texts are transferred to third party servers. The transfer of these texts is necessary so that we and our partners can perform the translation and offer you our service. We as well as our partners reserve the right to process your texts, the documents uploaded by you as well as their translations for a limited period of time in order to train and improve the neural networks and translation algorithms with them.
This also applies to corrections you make to our translation proposals. The corrections are forwarded to servers to check them for accuracy and, if necessary, update the translated text according to your changes.

Voice AI
Provided that you have the necessary intellectual property rights to the content you generate using our Services, you may use that generated content for commercial purposes within our Apps and Web Services.
In general, you can upload audio files and create audio content using our Services. You are free to choose the files you want to upload.
If you upload cotnent with the intention of sharing the audio content generated with those files, please make sure that you have the necessary rights and that you share your generated content legally.
Translated with www.DeepL.com/Translator (free version)

Special notes on the use of personal data in geenerative AI
Please note that you may not use any AI functions with texts and inputs ("prompts") that contain personal data of any kind. Personal data in this context means any information relating to an identified or identifiable natural person.

Notes on the availability of services and partners
We reserve the right to change or replace our technology partners without prior notice and separate instructions. Any resulting deviations in the generated text translations and voice-overs serve the purpose of quality improvement.
In general, no assurances can be given for the availability of individual services.

Free account and service

Parts of the service are made available for free and only for museums (A museum is an institution that cares for (conserves) a collection of artifacts and other objects of scientific, artistic, cultural, or historical importance and makes them available for public viewing through exhibits that may be permanent or temporary [Edward Porter Alexander, Mary Alexander; Alexander, Mary; Alexander, Edward Porter (September 2007). Museums in motion: an introduction to the history and functions of museums. Rowman & Littlefield, 2008. ISBN 978-0-7591-0509-6. Retrieved 2009-10-06].

Free services are for own benefit only and accounts has to be created under own name. Any kind of reselling or bundling into commercial or free services or products is not allowed.

We reserve the right to refuse or cancel your free account at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your account if fraud or an unauthorised or illegal transaction is suspected.


If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.


Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person, and (iii) your content does not contains pornographic material, defined by Websters Dictionary as „explicit descriptions or displays of sexual organs or activities intended to stimulate erotic rather than aesthetic or emotional feelings”.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of This email address is being protected from spambots. You need JavaScript enabled to view it. and include in your notice a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of VIAVIG and its licensors. The Service is protected by copyright, trademark, and other laws of both the Germany and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of VIAVIG.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by VIAVIG.

VIAVIG has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that VIAVIG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall VIAVIG, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

VIAVIG its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.